Customer Service
Whenever a firm grows, it is obliged to provide quality customer support services, which will yield a competitive advantage for the organization. The experts who formulated the products and services can provide customer support services easily, but this takes a toll over their time.
With time, when the volume of customers posing queries increases, an organization may choose to hire in-house staff for customer support. But, a few of the organizations may be lagging in the HR and training expertise required for managing the Customer Support services.
The aide of Virtual Assistants at Aideforyou encompasses offering customer care services that are the best match for your requirements. We train our Virtual Assistants well over providing customer care services, and it is one of their key competencies. We also have Virtual Assistants specializing in customer support services at our organization. They conduct their work following the highest prevalent standards set for customer service globally.
Chat Support Services
Offering support on multiple channels helps with customer appeasement, and having a helpline number to call may not suffice. Instead, 24/7 chat support are likely to meet customer requirements in the finest of ways. This way, even as your customers browse through your website, they can have issues resolved comfortably. The chat window that numerous websites have is always going to be comfortably accessible.
Real Time Assistance
Since customers can access assistance in real time while going through your website, support time reduces drastically. Our Virtual Assistants at Aideperhour, further, influence purchase decisions positively based on customer requirements.
Convert Customers To Visitors
When our Virtual Assistants at Aideperhour manage the customer support chat services for your business, it brings more conversions. Our Virtual Assistants are experts in cross-selling or upselling to the existing customers.
Gather visitor information
By interacting with your customers in real time over chat support, our Virtual Assistants make the ideal channel for gathering visitor information. This helps access feedback from customers, and yields actionable insights over how the services can be enhanced.
Reduce Cart Abandonment
When eCommerce services hire our Virtual Assistants for customer chat support, it aids with the cart abandonment rate over their online mall. In case a customer faces any challenges while making transaction over your website, our Virtual Assistants offer quick assistance.
Inbound call support
In the event that you are out of office, you can route your calls to us for instant call support for your customers. You can also route your calls to our Virtual Assistants for interaction at a more personal level. Our Virtual Assistants will answer your calls, take any messages as and when the requirement may be such, and also pass on the personal that you may have left for certain callers.
Based on the requirements, our Virtual Assistants also assist the callers as and when possible. The services of our Virtual Assistants are remarkably more professional than an answering machine. Your clients will feel that even while you are not in the office, their calls are being answered by someone who is in the office. This lets you have a live person who answers your calls in business hours.
Our Virtual Assistants feature versatile capabilities in terms of taking inbound customer care calls. This includes:
- Qualification and lead generation
- Follow-up for trade shows
- Surveys
- Follow-up for direct mail
- Special Events
- Grand Opening
- Cross-Selling and Up-Selling
- Selling services or products, both B2C or B2B
Why hire Virtual Assistants from Aideperhour
- Our Virtual Assistants are qualified and well trained
- Customer support services available 24/7
- Custom and scalable solutions for chat and call support
- We generate detailed reports for customer feedback and interactions