Technical Support
At Aideforyou, you can hire our Virtual Assistants for technical support work, which encompasses help desk support specialists, desktop support specialists, service desk specialists, and system administrators. Our Virtual Assistants are well trained in technical support work. They are tech-savvy and will yield premium outcomes for your requirements. Our Virtual Assistants, further, are versatile, dynamic, and feature multifaceted skills in the terms of technical support. They initiate technical support assignments only after taking a brief from the clients and understanding the working of any software by themselves.
You can hire as many Virtual Assistants from Aideforyou as you require for technical support work. We also accept and accomplish long-term technical support projects from our clients.
Top among the technical support
Assignments that we take up are
Help desk support specialists
When our Virtual Assistants are hired as help desk specialists, they offer technical support to the customers who are experiencing computer software and hardware issues. They implement solutions, troubleshoot issues, isolate problems, and respond to queries. Our Virtual Assistants are experts in effectively managing customer queries and sharing feasible and most appropriate responses. They perform basic computer maintenance, install computer peripherals, modify hardware systems, and provide basic computer training. The Virtual Assistants at Aideforyou feature premium diagnostic skills and advanced knowledge of computer hardware and software systems. This empowers them to forward quick support over the phone. Our Virtual Assistants not just diagnose issues with hardware, peripherals, and computer software, but also provide support via remote access in several cases. They run software diagnostic tools as and when required and talk to clients through basic problem-solving processes. They install and upgrade software and hardware systems, follow up with the clients, and complete support tickets.
Desktop support specialists
Upon being hired as desktop support specialists, our Virtual Assistants at Aideforyou maintain computer software and hardware systems. They provide technical support, manage updates, and install new programs. Their responsibilities encompass the diagnosis and resolution of technical issues with software or hardware systems, and interacting with the users over the phone or chat for understanding and troubleshooting technical issues. After conducting an assessment of user requirements, our Virtual Assistants recommend technical solutions such as enhancements, upgrades, and patches. Their work, alternately, involves maintaining customer records and documenting technical support procedures. Our Virtual Assistants, further, promptly respond to customer queries and share responses regarding proper use, maintenance, and installation of technical systems. They are also experts in completing thorough installations in the client environment. Their work involves taking data backups and upgrading systems as and when required. Virtual Assistants at Aideforyou are familiar with the proper procedures and scripts for taking customer calls, and the basic maintenance and installation procedures for proprietary hardware and software.
Service desk specialist
As service desk specialists, our Virtual Assistants help with the resolution of any issues that arise with computer technologies. They interact with clients to resolve technical issues and contribute to IT system optimization. This way, the consumer connecting with our Virtual Assistants can utilize the software and systems that they require. Virtual Assistants at Aideperhour turn out to be remarkably capable service desk specialists. After analyzing the performance of software and IT equipment issues, they resolve the issues and forward support services. The factor that demarks the Virtual Assistants at Aideperhour is their sound knowledge of IT system analysis. This places them ideally to be hired as a service desk specialist, which is an IT support role.
System administrators
You can hire our Virtual Assistants as system administrators. In this profile, our Virtual Assistants support a multiuser computing environment. They ensure the optimal and continuous performance of IT support systems and services. The aid of our Virtual Assistants ensures that clients’ work at their organizations goes unabated and disruptions in work are remarkably low. Our Virtual Assistants are well trained and technically sound. They keep the internet, servers, and computers up and running. The work of our Virtual Assistants, when hired as IT System Administrators, encompasses troubleshooting and installation of software and hardware besides system maintenance and configuration.
The skill sets of our Virtual Assistants are versatile and when hired as system administrators, they take up the responsibilities based on the custom role description. They offer support for servers, a dedicated IT system, or both.