aideperhour

FAQ

Frequently Asked Questions

With Aideperhour, you can save anywhere 5 to 15 hours per week. You’ll save even more time than your assistant clocks in because we’re very experienced in administrative tasks and can typically handle them faster.

Our clients (small business owners and executives) usually outsource their email inbox management and calendar management first because these are sneakily time consuming tasks. When offloaded, you get time back in your day immediately. However, you can start with whatever task or project is most pressing. Learn more about what we do and book a call to talk about your specific needs.

That happens. Fortunately, we can pair you with a Aideperhour Assistant who is already trained in the skills you need. Of course, you will have to show them the ropes of your specific business, but the good news is that they’ve already done similar work for other clients and they have a ton of experience in serving clients remotely.

Of course. We’d love to chat with you. Many of our clients prefer to have a consultation before signing up. Ask us any additional questions you might have and talk to us about your outsourcing needs so we can make sure that there will be a Aideperhour Assistant who can expertly assist you.

You are assigned to one, main dedicated Virtual Assistant. All of our Virtual Assistants are experts in their respective areas – Administrative, InfusionSoft, WordPress, Marketing, Social Media etc. This means that it may require one or more skill sets to work on your project. It is unrealistic to believe that one person can be good at everything that you may need a virtual assistant to do. That is why at aideperhour, we understand the value of having built a strong team of different individuals who all work together to get the job done. Still, personal connection is important to us which is why you have your main, dedicated Virtual Assistant.

Our lawyers developed strong Non-Disclosure and Confidentiality Agreements that all team members sign. Protecting your intellectual property is important to us. Additionally, you may request that we sign your own NDA.

For your convenience, we accept Visa, MasterCard, and Discover credit cards. We also accept payment by check, PayPal or bank transfer.

In business for over 12 years, we’re committed to our clients. Entrepreneurs sometimes get into this business because they think it is an easy way to make money. That’s not so for us – our Virtual Assistants are in this for the long run, to finish the race and to be a Virtual Assistant as their career. Also, as a large and established team, unlike solo Virtual Assistants, you can be sure we’re not going anywhere.

Remember: Holidays, illness, weddings, vacations or personal “stuff” don’t matter with a Virtual Assistant team, because there are always several experienced team members around to assist you. We always have a trained backup available for you, at no cost to you, so that you don’t experience any type of service interruption.

This isn’t an “apples-to-apples” comparison. The reason is, when you are evaluating hiring someone in-office and onsite, you are typically only factoring in the hourly wage. You must also include the cost of office equipment, office space, office supplies, benefits (insurance, retirement), perks, workman’s compensation insurance, employment taxes , and the additional investment of time and money during the hiring and training process. These expenses are all eliminated when you hire aideperhour as your Virtual Assistant team. Keep in mind: when you hire us, we don’t cost you a single penny in overhead.

Maintaining the security and confidentiality of your project-related data is our top priority. We’ve worked with thousands of companies worldwide and have never encountered a security breach or loss of customer files. We pursue the highest professional standards to ensure your data is always safe. Secure access over HTTPS (SSL) is provided with all of our project management files. Only certain members of the team have direct access to client accounts and all access is logged. Our data-centers have passed the SSAE16 audit. Furthermore, all user passwords are stored in the database only after being passed through a one-way hash-and-salt technique (a standard practice for high security). We also do data backups nearly every second via our system. Real-time data replication ensures we always have your data backed up. We take automatic database snapshots every few seconds so you can have complete peace of mind that your data is 100% safe.